Frequently Asked Questions
Everything you need to know about shopping with Brakeburn.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days. We offer free delivery on all orders over £50, while orders below this threshold incur a flat rate of £3.95.
What is your return policy?
We offer a 28-day return window from the date of receipt. Items must be in their original condition, unworn, and with all tags still attached to qualify for a full refund.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our charts, as our coastal-inspired fits can vary between slim and relaxed styles.
Can I track my order once it has been dispatched?
Yes, once your order leaves our warehouse, you will receive a confirmation email containing a tracking link so you can monitor its journey to your door.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Klarna for flexible payment options.
Are your clothes sustainably made?
We are committed to reducing our environmental impact by using durable materials designed to last and by increasing our use of organic cotton and recycled fibers across our collections.